web analytics
The Standard

Novopay: debt collection

Written By: - Date published: 11:09 am, March 13th, 2013 - 25 comments
Categories: schools - Tags:

Apparently quite a few teachers got tempted from the fold and voted for John Key in 2008… it’s hard to imagine many of them wanting to do so after the Novopay debacle.

But Novopay seem determined to make sure of it.

Not content with failing to pay large numbers of teachers it’s now persecuting those it overpaid; even when they give the money back.

So we have the case where they decided to pay a teacher who had been on maternity leave for 10 months. She realised it was an error, and put considerable effort to find out how to pay them the $1840 back (they didn’t know…), and did.

All good?  Not with these incompetent clowns.

They’re chasing her for the $22.78 that they sent to her union. She never saw the money, so ignored the first letter. Now her husband gets woken early by a courier with a sign-for letter to announce the debt collectors are being brought in on her. Cost of letters + bringing in the debt collectors?  You can’t be seeing much change out of that $22.78, even before you realise they’re not going to get money back that they never gave her…

But they’re also having debt collectors approach teachers at schools.

Now we were worrying about the impact on our kids education with stressed administration staff unable to provide support, principals diverted from teaching to deal with the debacle, and teachers’ minds not fully on the job as they worry where their next meal is coming from without the pay coming through…

But now they’ll be heading to class with the worry of what the debt collector who just stood over them will do.  Right frame of mind to create an open learning environment anyone?

If they’ve overpaid it should be fairly easy (if you had a decent payroll system…) to remove it from subsequent pay packets.  Not send the debt collectors in.

It’s already a farce, but they keep digging.

Joyce, the “Mr Fixit-Man”, is once again talking the good talk and sounding in control, but the problem isn’t getting any better – much like the Economy he’s meant to be Developing.  And like his Economic Development, there doesn’t seem much of a plan, let alone results.

Can we sort it out please?  I just want my child’s teachers to be able to concentrate on doing the fabulous job they do educating…

25 comments on “Novopay: debt collection”

  1. TheContrarian 1

    The Wages Protection Act says that Novopay can enforce the payback of an overpayment in this instance however it does break the ‘don’t be dick’ clause which applies to most aspects of life.

    • Zorr 1.1

      So what about those that have been underpaid? Can they do the same to Novopay? Or do they have no similar protections under law?

      This stinks to high something…

      • TheContrarian 1.1.1

        Not sure what they can do about underpayments (I worked in a large organisations working on systemic over payment issues for three years so know quite a bit about it).

        I would visit a lawyer or citizens advice bureau.

        • Kevin Welsh 1.1.1.1

          During work hours, without pay?

          • TheContrarian 1.1.1.1.1

            A lot of people with full-time jobs manage to seek legal advice – free or not.

            Start with the internet

            • AsleepWhileWalking 1.1.1.1.1.1

              Lawspot.co.nz (?)

              Probably not the best for specialist advice, but at least it’s accessable and free.

              I know someone who had a power meter that had been running properly, but the company had been undercharging them. This went on for three years before said power co. finally figured it out and declared that my friend owed them over three grand (!).

              They sent around people, harrassed her repeatedly by phone (which she tells me that they aren’t supposed to do)….it was awful. Eventually she won somehow and didn’t have to pay the debt. Hope these teachers don’t have to suffer for years before this issue is resolved.

              My bet is that in April Steven Joyce will announce Novopay is novomore.

              • Rogue Trooper

                5M, and a whole lotta new “disease” later. (taxpayer is gonna pay, one way or another, they’re gonna get ya, get ya get ya good)

    • Craig Glen viper 1.2

      They have to get the employee to agree to over payment payback, while the employer is entitled to be payed back they cant take the money with out proper agreement.So the amount and over what time has to be negotiated.

  2. pmofnz 2

    Can we sort it out please?

    No problem, send the debt collector to the union to force them to pay up. Not the punter’s problem in the first place.

  3. Richard 3

    Perhaps all those who have been underpaid could send debt collectors to Steven Joyce’s office (or house). Wonder how he would like that.
    My partner was seriously overpaid holiday before christmas. We want to pay it back, but as she has not received a payslip since Novopay started in August, (or sa single request or even acknowledgement that we have been overpaid) we have very little idea how much is ours and how much we have been overpaid.
    An absolute fuck up from start to finish. So called Mr Fixit Joyce might get completely bogged down in this.
    Of course it will be all Labours fault…

  4. Dv 4

    The ‘overpayment’ was money they paid to the union.

    The implication is that it it the teachers responsiblity to reclaim the union fees paid.

    How does that place teachers in regard to over payments to IRD, Kiwisaver student loans.

  5. It occurred to me last night that a tally of the mismatched dollars should be kept by the teachers whose salaries are being dicked, so that when say a $25 under pay is cancelled out by an overpayment, they say so and only pay if the overpayment is in excess of $25.

    But would Joyce stand for it if a debt collector turned up on his doorstep?

    • Lanthanide 5.1

      I’d expect that would be a common way to resolve the errors, but unfortunately a lot of the time it isn’t going to be that simple, due to PAYE being calculated on your expected annual salary and tax being taken out at at a higher rate. So if you’re overpaid by $5000 one pay day, you’ll be charged more tax on that overpayment, then if you’re underpaid by $5000 the next, the overpaid tax from the first case doesn’t cancel out with the underpayment of tax in the second – you’d end up in a position having paid more tax than you should have. There are further complications with kiwisaver, student loans and any other at-source deductions like child support and I guess benefits too like WFF.

  6. ianmac 6

    It appears that Mr Joyce has acted to halt the Debt Collection. Funny that. Surely that would be an Operational matter which Ministers usually hide behind. “That is an operational matter so I cannot answer your question.”

  7. fabregas4 7

    Novapay’s phone line says it all – Press 2 for debt recovery! It’s not debt recovery at all it should say Press 2 for overpayments that we are completely responsible for and please accept our apology’s for the inconvience that we have caused you in being overpaid and having to phone us (and wait on the line for at least 30 minutes), to organise a way to repay the money.

  8. Tigger 8

    Why has no one been fired for this? Blinglish okay it, yes? And if not him then whoever did okay it.

  9. Well Ihope you are correct Ben Clark ,In certainly hope that those teachers who voted this Right -Wing rabble in have learnt their lesson. However don’t hold your breath.Over manyb years

  10. Well I hope you are correct Ben Clark ,I certainly hope that those teachers who voted this Right -Wing rabble in have learnt their lesson. However don’t hold your breath.Over many years I have been amazed at the stupid unbelievable reasons people give for voting Tories in power . I sometimes think working people just like to be punished., .

Links to post

Recent Comments

Recent Posts

  • Government fees will hit charities hard
    National’s decision to ignore the concerns of charities will see the voluntary sector face hundreds of thousands of dollars in new costs if the Policing (Cost Recovery) Amendment Bill passes, says Labour's Community and Voluntary Sector spokesperson Poto Williams. “National’s… ...
    18 hours ago
  • Four out of ten for Simon’s Bridges
    The Transport Authority’s decision to fund only four of the 10 bridges promised in National’s shameless Northland by-election bribe is a huge embarrassment for Transport Minister Simon Bridges, Labour’s Transport spokesperson Phil Twyford says. “After one by-election poll showed they… ...
    19 hours ago
  • Falling consents adding to Auckland housing woes
    Falling numbers of building consents being issued in Auckland will add to the city’s housing shortfall and fuel skyrocketing house prices, Labour’s Housing spokesperson Phil Twyford “The Productivity Commission found there was a shortfall of around 32,000 houses by the… ...
    20 hours ago
  • So Mr English, do you have a plan?
    DIpping confidence about jobs, wages and shrinking exports are highlighting the lack of a plan from the government to diversify the economy and build sustainable growth, Grant Robertson  Labour’s Finance Spokesperson said. " Data released over the last week… ...
    23 hours ago
  • Serious risks to tenants and assets in sell-off
    Overseas evidence shows there are serious risks around the Government's plan to sell off state houses to social housing providers, Opposition Leader Andrew Little says. “In the Netherlands – where community housing providers supply the majority of social housing –… ...
    1 day ago
  • Land of milk and money
    Kiwi families are paying over the top prices for their milk and someone is creaming off big profits, says Labour’s Consumer Affairs spokesperson David Shearer. “In 2011 the Government told us high New Zealand milk prices were a natural result… ...
    3 days ago
  • MoBIE largesse doesn’t stop with TVs and hair-straighteners
    The number of MoBIE staff earning more than $150,000 has risen 23 per cent in just a year, Labour’s Economic Development Spokesperson David Clark says. Documents obtained from the Ministry of Business, Innovation and Employment show there are now nearly… ...
    3 days ago
  • English wants to flog state houses to Aussies
    Bill English’s admission that he would sell hundreds of New Zealand’s state houses to the Australians is the latest lurch in the Government’s stumbling, half-baked housing policy, Labour’s housing spokesperson Phil Twyford says. “Bill English should face reality and admit his… ...
    4 days ago
  • Exports continue to fall as Government fails to diversify
    The Government quickly needs a plan to diversify our economy after new figures show that exports are continuing to fall due to the collapse in dairy exports, Labour's Finance Spokesperson Grant Robertson says. “Dairy exports fell 28 per cent compared… ...
    5 days ago
  • Government inaction leads to blurring of roles
    The Treasury wouldn’t have had to warn the Reserve Bank to stick to its core functions if the Government had taken prompt and substantial measures to rein in skyrocketing Auckland house prices, Labour’s Finance spokesperson Grant Robertson says. “The problems… ...
    5 days ago
  • Courthouse closures hitting regions
    The Government’s decision to shut down up to eight regional courthouses, some supposedly only temporarily for seismic reasons, looks unlikely to be reversed, Labour’s Justice spokesperson Jacinda Ardern says.“The move has hit these regions hard, but appears to be a… ...
    5 days ago
  • A Victory for Te Tiriti o Waitangi
    This week my partner, who has a number of professions, was doing an archaeological assessment for a District Council. He showed me the new rules around archaeologists which require them to demonstrate “sufficient skill and competency in relation to Māori… ...
    GreensBy Catherine Delahunty MP
    5 days ago
  • Tough bar set for Ruataniwha dam
     Today’s final decision by the Tukituki Catchment Board of Inquiry is good news for the river and the environment, says Labour’s Water spokesperson Meka Whaitiri. “Setting a strict level of dissolved nitrogen in the catchment’s waters will ensure that the… ...
    6 days ago
  • Minister for Women and National missing the mark – part two
    The Minister for Women was in front of the select committee yesterday answering questions about her plans for women. Some useful context is that we used to have a Pay and Employment Equity Unit within the then Department of Labour… ...
    GreensBy Jan Logie MP
    6 days ago
  • Lavish penthouse spend confirms culture of extravagance
    At the same time thousands of New Zealanders are being locked out of the property market, the Government is spending up on a lavish New York penthouse for its diplomats, Labour’s Foreign Affairs spokesperson David Shearer says. News that taxpayers… ...
    6 days ago
  • Māori Television exodus cause for concern
    The shock departure of yet another leading journalist from the Native Affairs team raises further concern the Board and Chief Executive are dissatisfied with the team’s editorial content, says Labour’s Māori Development spokesperson Nanaia Mahuta. “Annabelle Lee is an experienced… ...
    6 days ago
  • Million-plus car owners to pay too much ACC
    More than a million car owners will pay higher ACC motor vehicle registration than necessary from July, Labour’s ACC spokesperson Sue Moroney says. “During a select committee hearing this morning it was revealed that car owners would have been charged… ...
    6 days ago
  • Bill will restore democracy to local councils
    A new Labour Member’s Bill will restore democracy to local authorities and stop amalgamations being forced on councils. Napier MP Stuart Nash’s Local Government Act 2002 (Greater Local Democracy) Bill will be debated by Parliament after being pulled from the… ...
    6 days ago
  • Minister for Women again misses the mark – part one
    Yesterday I asked the Minister for Women about the government’s poor performance on it’s own target of appointing women to 45% of state board positions. I challenged why she’d put out a media release celebrating progress this year when the… ...
    GreensBy Jan Logie MP
    6 days ago
  • Banks enter Dragon’s Den in pitch for Government’s mental health experi...
    Overseas banks and their preferred providers were asked to pitch their ideas for bankrolling the Government’s social bonds scheme to a Dragon’s Den-style panel, Labour’s Health spokesperson Annette King says. Dragon’s Den was a reality television series where prospective ‘entrepreneurs’… ...
    7 days ago
  • Global Mode bullying won’t stop people accessing content
    It’s disappointing that strong-arm tactics from powerful media companies have meant Global Mode will not get its day in court. Today a settlement was reached terminating the Global Mode service, developed in New Zealand by ByPass Network Services and used… ...
    GreensBy Gareth Hughes MP
    7 days ago
  • More questions – why was the Former National Party President involved wit...
    Today in Parliament Murray  McCully said the reason Michelle Boag was involved in 2011 in the Saudi farm scandal was in her capacity as a member of the New Zealand Middle East Business Council. The problem with that answer is… ...
    7 days ago
  • Minister must explain Maori TV interference
    Te Ururoa Flavell must explain why he told Maori TV staff all complaints about the CEO must come to him – months before he became the Minister responsible for the broadcaster, Labour’s Broadcasting Spokesperson Clare Curran says. “Sources have told… ...
    7 days ago
  • KiwiSaver takes a hammering after the end of kick-start
    National seems hell bent on destroying New Zealand’s saving culture given today’s news that there has been a drop in new enrolments for KiwiSaver, says Labour’s Finance spokesperson Grant Robertson.  “New enrolments for the ANZ Investments KiwiSaver scheme have plunged… ...
    7 days ago
  • Straight answers needed on CYF role
    The Government needs to explain the role that Child, Youth and Family plays in cases where there is evidence that family violence was flagged as a concern, Labour’s Children’s spokesperson Jacinda Arden says. “The fact that CYF is refusing to… ...
    7 days ago
  • Prime Minister confuses his political interests with NZ’s interest
    The Prime Minister’s statement in Parliament yesterday that a Minister who paid a facilitation payment to unlock a free trade agreement would retain his confidence is an abhorrent development in the Saudi sheep scandal, Opposition leader Andrew Little says.  ...
    7 days ago
  • #raisethequota
    Last Saturday was World Refugee Day. I was privileged to spend most of my day with the amazing refugee communities in Auckland. Their stories have been inspiring and reflect the ‘can-do’ Kiwi spirit, even though they come from all different… ...
    GreensBy Denise Roche MP
    1 week ago
  • Dairy conversions causing more pollution than ever, report shows
    The Parliamentary Commissioner for the Environment (PCE) released two reports on freshwater quality and management last Friday. The water quality report shows that dairy conversions are hurting water quality and says that despite great efforts with fencing and planting, large… ...
    GreensBy Catherine Delahunty MP
    1 week ago
  • Employers want urgent action on health and safety
    Moves by National to water down health and safety reforms have been slammed by employers – the very group the Government claims is pushing for change, says Labour’s spokesperson for Labour Relations Iain Lees-Galloway. “The Employers and Manufacturers’ Association has… ...
    1 week ago
  • Labour calls on all parties to end coat-tailing
    Labour MP Iain Lees-Galloway is encouraging all parties to support his Bill to end the coat-tailing provision when it is debated in Parliament this week.  “New Zealanders have sent MPs a clear message. An opinion poll found more than 70… ...
    1 week ago
  • Government social sector reforms
    I’ve written previously about the major shake-up that is happening in the provision of government and community services. Yesterday, the Minister of Social Development spoke publically about what these reforms are likely to look like within MSD. There are major… ...
    GreensBy Jan Logie MP
    1 week ago
  • PM must explain Saudi sheep scandal backflips
    John Key’s explanations of the Saudi sheep scandal continue to be riddled with inconsistencies and irreconcilable backflips, Labour’s Trade Spokesperson David Parker says. “Either he has been misled by his Minister Murray McCully or the Prime Minister is deliberately obfuscating… ...
    1 week ago
  • Independent investigation needed into claims scientists gagged
    Steven Joyce must launch an independent investigation into claims that scientists are being gagged, says Labour’s Science and Innovation spokesperson David Cunliffe. “When 40 percent of scientists say they are being gagged and can’t speak out on issues of public… ...
    1 week ago
  • Swamp kauri mining and exports should stop
    Seeing swamp kauri mining for the first time this week was a shock. Dark peaty soil had been stripped of its plant cover and giant excavators were digging into wet, swampy soil to unearth logs that had been buried for… ...
    GreensBy Eugenie Sage MP
    1 week ago
  • MSD going down wasteful spending track
    The Ministry of Social Development is paying big salaries and forking out hundreds of thousands of dollars on management courses while at the same time looking to hand some services over to a multinational outsourcing company with an appalling track… ...
    1 week ago
  • South Auckland housing meeting highlights stark realities
    The stark realities of life for South Aucklanders in substandard Housing New Zealand and private rental homes were fully exposed at a South Auckland housing meeting today, Labour’s MP for Manukau East Jenny Salesa says. “Local people generously shared their… ...
    2 weeks ago
  • The Pope, the scientists, and the diplomats: getting there on the climate ...
    The Pope’s Encyclical on the climate: ‘On Care for Our Common Home’, has finally been released. Evoking St Francis before him, the Pope reminds us that “our common home is like a sister with whom we share our life, and… ...
    GreensBy Kennedy Graham MP
    2 weeks ago
  • Green Party supports Gifted Kids Awareness Week 2015
    Providing high quality teaching that caters to the specific needs of every child is an enormous challenge, but there is no investment more rewarding for society. Gifted Awareness Week gives us a chance to think about how diverse the needs… ...
    GreensBy Catherine Delahunty MP
    2 weeks ago
  • Truck sellers still getting away with rip-offs
    The Government has admitted its brand new lending rules are already inadequate, says Labour’s Consumer Affairs Spokesman David Shearer. “Gaping holes in the Responsible Lending Code – which came into effect this month -- mean the vulnerable will not be… ...
    2 weeks ago
  • Government Screws the Lid Down On Raw Milk Access
    The Government’s raw milk policy announced yesterday will make it more difficult for many consumers to access the quality product of their choice, and may even be setting up the raw milk sector to fail. The Government, in its paranoia… ...
    GreensBy Steffan Browning MP
    2 weeks ago
  • Operation Desert Storm
    Blaming Saudi sand storms for the deaths of 70 per cent of Kiwi lambs born on a model farm meant to showcase New Zealand agricultural expertise is another part of the ludicrous attempt to disguise buying the cooperation of a… ...
    2 weeks ago
  • Minister, your expensive slip is showing
    A Minister's comments at a press conference in Dunedin today show just how easily costs can blow out at the Southern DHB, Labour's Acting Health spokesman David Clark says. "Fresh from criticising everyone from members of the Board that his… ...
    2 weeks ago
  • Bridges of Northland on backburner
    Transport Minister Simon Bridges today admitted no progress has been made towards his Northland by-election bribe of 10 new bridges and could only say they would be funded sometime in the next six years, Labour's transport spokesperson Phil Twyford says.… ...
    2 weeks ago
  • MP lets down Cook Island community
    The Cook Island community has been let down by National List MP Alfred Ngaro’s decision not to support a proposal that would have removed a restrictive residency requirement, Labour says. An amendment to the Social Assistance (Portability to Cook Islands,… ...
    2 weeks ago
  • Time for a moratorium on all live sheep exports
    The events of the last two weeks have highlighted how weak our regulations around live exports are, particularly in relation to live sheep exports. We urgently need a moratorium on live sheep exports until they’ve been significantly strengthened. We have… ...
    GreensBy Mojo Mathers MP
    2 weeks ago
  • Weak growth highlights lack of economic plan
    Today’s weak growth figures are less than half of what was forecast in last month’s Budget and signal rough weather ahead, Labour’s Finance spokesman Grant Robertson says. “GDP figures showing the economy grew just 0.2% in the first three months… ...
    2 weeks ago
  • Māori TV editorial interference scandal deepens
    The Maori Development Minister has misled a select committee and appears to have broken the law through editorial interference in Māori Television, Labour’s Broadcasting spokesperson Clare Curran said today. Labour has released emails between Te Ururoa Flavell’s press secretary and… ...
    2 weeks ago
  • Minister must act on energy CEOs salaries
    Energy Minister Simon Bridges must send a message to the Boards of the nation’s power companies that astronomical CEO salaries are not appropriate, Labour’s Energy spokesperson Stuart Nash says.  “The CEOs are earning from $ 2.1 million to $1.3 million… ...
    2 weeks ago
  • Black Caps backs South Dunedin flood recovery
     People dealing with the aftermath of the Dunedin floods will be supported by the boost from Black Caps skipper Brendon McCullum and coach Mike Hesson who have put their weight behind the Dunedin Flood Appeal in a  video released this… ...
    2 weeks ago
  • Continued pressure at heart of sacking
    News that the Government has appointed a Commissioner to replace the Southern District Health Board is hardly a surprise given the mounting pressure it has been under to do more with a lot less, says Labour’s Acting Health spokesperson David… ...
    2 weeks ago

Public service advertisements by The Standard

Current CO2 level in the atmosphere