web analytics

Novopay: debt collection

Written By: - Date published: 11:09 am, March 13th, 2013 - 25 comments
Categories: schools - Tags:

Apparently quite a few teachers got tempted from the fold and voted for John Key in 2008… it’s hard to imagine many of them wanting to do so after the Novopay debacle.

But Novopay seem determined to make sure of it.

Not content with failing to pay large numbers of teachers it’s now persecuting those it overpaid; even when they give the money back.

So we have the case where they decided to pay a teacher who had been on maternity leave for 10 months. She realised it was an error, and put considerable effort to find out how to pay them the $1840 back (they didn’t know…), and did.

All good?  Not with these incompetent clowns.

They’re chasing her for the $22.78 that they sent to her union. She never saw the money, so ignored the first letter. Now her husband gets woken early by a courier with a sign-for letter to announce the debt collectors are being brought in on her. Cost of letters + bringing in the debt collectors?  You can’t be seeing much change out of that $22.78, even before you realise they’re not going to get money back that they never gave her…

But they’re also having debt collectors approach teachers at schools.

Now we were worrying about the impact on our kids education with stressed administration staff unable to provide support, principals diverted from teaching to deal with the debacle, and teachers’ minds not fully on the job as they worry where their next meal is coming from without the pay coming through…

But now they’ll be heading to class with the worry of what the debt collector who just stood over them will do.  Right frame of mind to create an open learning environment anyone?

If they’ve overpaid it should be fairly easy (if you had a decent payroll system…) to remove it from subsequent pay packets.  Not send the debt collectors in.

It’s already a farce, but they keep digging.

Joyce, the “Mr Fixit-Man”, is once again talking the good talk and sounding in control, but the problem isn’t getting any better – much like the Economy he’s meant to be Developing.  And like his Economic Development, there doesn’t seem much of a plan, let alone results.

Can we sort it out please?  I just want my child’s teachers to be able to concentrate on doing the fabulous job they do educating…

25 comments on “Novopay: debt collection”

  1. TheContrarian 1

    The Wages Protection Act says that Novopay can enforce the payback of an overpayment in this instance however it does break the ‘don’t be dick’ clause which applies to most aspects of life.

    • Zorr 1.1

      So what about those that have been underpaid? Can they do the same to Novopay? Or do they have no similar protections under law?

      This stinks to high something…

      • TheContrarian 1.1.1

        Not sure what they can do about underpayments (I worked in a large organisations working on systemic over payment issues for three years so know quite a bit about it).

        I would visit a lawyer or citizens advice bureau.

        • Kevin Welsh 1.1.1.1

          During work hours, without pay?

          • TheContrarian 1.1.1.1.1

            A lot of people with full-time jobs manage to seek legal advice – free or not.

            Start with the internet

            • AsleepWhileWalking 1.1.1.1.1.1

              Lawspot.co.nz (?)

              Probably not the best for specialist advice, but at least it’s accessable and free.

              I know someone who had a power meter that had been running properly, but the company had been undercharging them. This went on for three years before said power co. finally figured it out and declared that my friend owed them over three grand (!).

              They sent around people, harrassed her repeatedly by phone (which she tells me that they aren’t supposed to do)….it was awful. Eventually she won somehow and didn’t have to pay the debt. Hope these teachers don’t have to suffer for years before this issue is resolved.

              My bet is that in April Steven Joyce will announce Novopay is novomore.

              • Rogue Trooper

                5M, and a whole lotta new “disease” later. (taxpayer is gonna pay, one way or another, they’re gonna get ya, get ya get ya good)

    • Craig Glen viper 1.2

      They have to get the employee to agree to over payment payback, while the employer is entitled to be payed back they cant take the money with out proper agreement.So the amount and over what time has to be negotiated.

  2. pmofnz 2

    Can we sort it out please?

    No problem, send the debt collector to the union to force them to pay up. Not the punter’s problem in the first place.

  3. Richard 3

    Perhaps all those who have been underpaid could send debt collectors to Steven Joyce’s office (or house). Wonder how he would like that.
    My partner was seriously overpaid holiday before christmas. We want to pay it back, but as she has not received a payslip since Novopay started in August, (or sa single request or even acknowledgement that we have been overpaid) we have very little idea how much is ours and how much we have been overpaid.
    An absolute fuck up from start to finish. So called Mr Fixit Joyce might get completely bogged down in this.
    Of course it will be all Labours fault…

  4. Dv 4

    The ‘overpayment’ was money they paid to the union.

    The implication is that it it the teachers responsiblity to reclaim the union fees paid.

    How does that place teachers in regard to over payments to IRD, Kiwisaver student loans.

  5. It occurred to me last night that a tally of the mismatched dollars should be kept by the teachers whose salaries are being dicked, so that when say a $25 under pay is cancelled out by an overpayment, they say so and only pay if the overpayment is in excess of $25.

    But would Joyce stand for it if a debt collector turned up on his doorstep?

    • Lanthanide 5.1

      I’d expect that would be a common way to resolve the errors, but unfortunately a lot of the time it isn’t going to be that simple, due to PAYE being calculated on your expected annual salary and tax being taken out at at a higher rate. So if you’re overpaid by $5000 one pay day, you’ll be charged more tax on that overpayment, then if you’re underpaid by $5000 the next, the overpaid tax from the first case doesn’t cancel out with the underpayment of tax in the second – you’d end up in a position having paid more tax than you should have. There are further complications with kiwisaver, student loans and any other at-source deductions like child support and I guess benefits too like WFF.

  6. ianmac 6

    It appears that Mr Joyce has acted to halt the Debt Collection. Funny that. Surely that would be an Operational matter which Ministers usually hide behind. “That is an operational matter so I cannot answer your question.”

  7. fabregas4 7

    Novapay’s phone line says it all – Press 2 for debt recovery! It’s not debt recovery at all it should say Press 2 for overpayments that we are completely responsible for and please accept our apology’s for the inconvience that we have caused you in being overpaid and having to phone us (and wait on the line for at least 30 minutes), to organise a way to repay the money.

  8. Tigger 8

    Why has no one been fired for this? Blinglish okay it, yes? And if not him then whoever did okay it.

  9. Well Ihope you are correct Ben Clark ,In certainly hope that those teachers who voted this Right -Wing rabble in have learnt their lesson. However don’t hold your breath.Over manyb years

  10. Well I hope you are correct Ben Clark ,I certainly hope that those teachers who voted this Right -Wing rabble in have learnt their lesson. However don’t hold your breath.Over many years I have been amazed at the stupid unbelievable reasons people give for voting Tories in power . I sometimes think working people just like to be punished., .

Links to post

Recent Comments

Recent Posts

  • National’s cuts shave $100K off KiwiSaver by retirement
    New analysis shows National’s constant cuts to KiwiSaver will reduce the average worker’s retirement savings by $100,000 over their working life, Leader of the Opposition Andrew Little says. “The former Labour Government launched KiwiSaver nine years ago today to boost ...
    1 hour ago
  • TPK struggles to measure Whānau Ora outcomes
    The Government needs to explain why so many vulnerable whanau are falling through the cracks, Labour’s Whānau Ora spokesperson Nanaia Mahuta says. The Minister of Māori Development Te Ururoa Flavell attended the Māori Affairs Select Committee to highlight “gains” – ...
    4 hours ago
  • EY: TPP stamp duties on foreigners may have to apply to Kiwis
    The Government’s claim that a TPP-enabled tax on foreign buyers would amount to a ban has been exposed as folly by tax experts, who say that in most cases a tax would apply to Kiwi buyers too, says Labour’s Trade ...
    22 hours ago
  • Project 300 short on facts
    A Minister’s pet scheme to employ 300 disabled people in Christchurch seems to be short on facts, says Labour’s Disability Issues spokesperson Poto Williams.  “Nicky Wagner cannot provide solid evidence to show that her much vaunted Project 300 has actually ...
    23 hours ago
  • Who are they going to call?
    A cry for help from New Zealand’s longest-running crisis line highlights chronic underfunding of the sector by the Government, Labour’s Health spokesperson Annette King says. “Lifeline is THE go-to helpline for people in crisis, taking up to 180,000 calls each ...
    1 day ago
  • Five months too long for homeless to wait
    New figures revealing homeless people registered with Work and Income are waiting an average of 155 days to be housed shows the Government is totally overwhelmed by the housing crisis, Labour’s Social Development spokesperson Carmel Sepuloni says. “What’s worse is ...
    2 days ago
  • Minister in cloud cuckoo land
    Hekia Parata needs a very big reality check if she truly believes every parent has the choice of sending their child to a private school, Labour’s Education spokesperson Chris Hipkins says. Questioned in the House today about plans to pump ...
    2 days ago
  • Convention centre failure means years of uncertainty for CBD
    The failure of Gerry Brownlee’s planned convention centre deal leaves Christchurch facing uncertainty about when activity will be restored to the CBD, says Labour’s Canterbury spokesperson Megan Woods. “As one of the CBD’s major anchor projects, the convention centre complex ...
    2 days ago
  • PCE proves water quality still deteriorating
    The PCE State of the Environment Report shows that river water quality is continuing to get worse across large parts of New Zealand, says Labour’s Environment and Water spokesperson David Parker. “Water quality has deteriorated in Canterbury, Central Otago, Auckland, ...
    2 days ago
  • Families with new babies victims of today’s veto
    Families with new babies are the victims of an historical “first” for the New Zealand Parliament today. “For the first time ever, a Bill will have a third reading debate and no vote will be taken at the end because ...
    2 days ago
  • Crime on the rise…again!
    The Police Minister’s contention that Police have enough resources to meet the expectations of New Zealand communities is not reflected in the Police’s own statistics, says Labour’s Police spokesperson Stuart Nash.  “Yet again, reported burglaries have increased in every region ...
    2 days ago
  • Private schools beneficiaries of extra cash
    Plans to give more taxpayer money to private schools at a time when state schools are struggling to make ends meet says everything about the National Government’s twisted priorities, Labour’s Education spokesperson Chris Hipkins says. “Not only did this year’s ...
    3 days ago
  • Inequality getting worse under National
    Inequality is getting worse under National with almost 60 per cent of the wealth in this country concentrated in the hands of the top 10 per cent according to Statistics NZ figures released today, says Labour’s Finance spokesperson Grant Robertson. ...
    3 days ago
  • Government freezes elderly out of insulation subsidy
    Government cuts to the Warm Up New Zealand insulation subsidy means it will now only be available for rental properties and could leave many elderly homeowners cold this winter, Opposition Leader Andrew Little says. “In this year’s Budget the Government ...
    4 days ago
  • Shewan report delivers rebuke to National
    John Shewan’s report into foreign trusts is a rebuke to John Key and the National Party who have protected an industry that has damaged New Zealand’s reputation, says Labour’s Finance spokesperson Grant Robertson. “Three years ago the Inland Revenue Department ...
    4 days ago
  • Auckland Airport rail analysis must be made public
    The Government should publicly release its detailed analysis of rail to Auckland Airport before it closes off options, so the public can have an informed debate, says Labour’s Auckland Issues spokesperson Phil Twyford. The Transport Agency today said it is ...
    4 days ago
  • Minister approved OIO consent despite death and investigations
    Louise Upston must say if she knew Intueri was being prosecuted for the death of a student and under a funding investigation when she approved its overseas investment consent to buy another education provider, says Labour’s Land Information and Associate ...
    5 days ago
  • Brexit vote costs NZ effective EU voice
    Despite being extremely close the result of the referendum in Britain reflects the majority voice, Labour’s Foreign Affairs spokesperson David Shearer says. “While we respect the decision to leave the EU, it goes without saying the move will usher in ...
    7 days ago
  • Pasifika Education Centre doomed
    The Pasifika Education Centre appears doomed to close down this December, says Labour’s Pacific Island Affairs spokesperson Su’a William Sio  “In a written question I asked the Minister whether he would put a bid in for more money. His answer ...
    7 days ago
  • Onetai Station review a shameful whitewash
    A report released today on the Overseas Investment Office’s (OIO) good character test is a whitewash that does nothing to improve New Zealand’s overseas investment regime, says Labour’s Land Information spokesperson David Cunliffe. “The review of the good character test ...
    7 days ago
  • We need a national strategy to end homelessness now
    Long before I entered Parliament, housing and homelessness were issues dear to my heart. I know from personal experience just how hard it is to find an affordable home in Auckland. In my maiden speech, I talked about how when ...
    GreensBy Marama Davidson
    1 week ago
  • Capital feels a chill economic wind
      Wellington is on the cusp of recession with a sharp fall in economic confidence in the latest Westpac McDermott Miller confidence survey, says Labour’s Regional Development spokesperson David Clark.  “Economic confidence amongst Wellingtonians has dropped 12% in the past ...
    1 week ago
  • Dive school rort took six years to dredge up
    News that yet another private training establishment (PTE) has rorted the Government’s tertiary funding system since 2009 shows that Steven Joyce has no control of the sector, says Labour’s Associate Education (Tertiary) spokesperson David Cunliffe. “Like Agribusiness Training and Taratahi, ...
    1 week ago
  • National’s housing crisis hitting renters hard
    National’s ongoing housing crisis is causing massive rental increases, with Auckland renters being hit the hardest, says Labour’s Housing spokesperson Phil Twyford. ...
    1 week ago
  • A Day with the PSA
    This week, along with Labour MP Kris Faafoi, I accepted an invitation to spend a day working alongside the good folk at the Public Service Association in Wellington. As the Workplace Relations and Safety spokesperson for the Greens, I was ...
    GreensBy Denise Roche
    1 week ago
  • A Day with the PSA
    This week, along with Labour MP Kris Faafoi, I accepted an invitation to spend a day working alongside the good folk at the Public Service Association in Wellington. As the Workplace Relations and Safety spokesperson for the Greens, I was ...
    GreensBy Denise Roche
    1 week ago
  • Government holds Northland back
    New information shows Northland remains the most economically depressed region in New Zealand, says Labour’s Regional Development spokesperson David Clark. “The latest Westpac McDermott Miller regional survey found that more Northlanders believe their local economy will deteriorate this year than ...
    1 week ago
  • Rebstock report into MFAT leaks a disgrace
    An Ombudsman’s report on the Paul Rebstock investigation into MFAT leaks shows the two diplomats at the centre of the case were treated disgracefully, says Labour’s State Services spokesperson Kris Faafoi.  “The Ombudsman says one of the diplomats Derek Leask ...
    1 week ago
  • More families forced to turn to food banks for meals
    Increasing numbers of families are having to go to food banks just to put a meal on the table, according to a new report that should shame the Government into action, says Labour’s Social Development spokesperson Carmel Sepuloni. ...
    1 week ago
  • We have a housing emergency in New Zealand
    Auckland, New Zealand, where house prices have risen 20 percent in the last year alone We have a housing emergency in New Zealand.  Like many people we are ashamed and angry that in a wealthy country like ours, we have ...
    GreensBy Eugenie Sage
    1 week ago
  • We have a housing emergency in New Zealand
    Auckland, New Zealand, where house prices have risen 20 percent in the last year alone We have a housing emergency in New Zealand.  Like many people we are ashamed and angry that in a wealthy country like ours, we have ...
    GreensBy Eugenie Sage
    1 week ago
  • Aussie reforms signal trouble ahead for school funding plan
    Plans by the Government to return to bulk funding are likely to see increased class sizes and schools most in need missing out on much-needed resources, Labour’s Acting Education spokesperson Grant Robertson says. “The signaled return to bulk funding is ...
    1 week ago
  • Toxic Sites – the down low on the go slow
    In  2011, I negotiated an agreement with the National Government to advance work on cleaning up contaminated sites across the country. This included establishing a National Register of the ten worst sites where the creators of the problem could not ...
    GreensBy Catherine Delahunty
    1 week ago
  • Aucklanders face new motorway tax of up to $2500 a year
    The Government wants to tax Aucklanders thousands of dollars a year just to use the motorway network, says Labour’s Auckland Issues spokesperson Phil Twyford. “Officials estimate the average city commute is 11.8km. This means for the average Aucklander commuting five ...
    1 week ago
  • 15 corrupt bank managers identified in student fraud
    New information show 15 bank managers in India have been identified by Immigration New Zealand as presenting fraudulent documents on behalf of foreign students studying here, Labour’s Immigration spokesperson Iain Lees-Galloway says. “Documents obtained by Labour under the Official Information ...
    1 week ago
  • National leaves Kiwi savers the most vulnerable in OECD
    News last week that Israel’s Finance Minister will insure savers’ bank deposits means New Zealand will be left as the only country in the OECD that has no deposit insurance to protect savers’ funds should a bank fail. Most Kiwis ...
    GreensBy James Shaw
    1 week ago
  • Comprehensive plan for future of work needed
    A Massey University study showing many New Zealanders are unaware of the increasing role of automation in their workplace, highlights the need for a comprehensive plan for the future of work, says Grant Robertson, Chair of Labour’s Future of Work ...
    1 week ago
  • Another National Government failure: 90 day work trials
    On Friday last week, the Treasury released a report by MOTU economic consultants into the effectiveness of the controversial 90-day work trial legislation. The report found that there was “no evidence that the policy affected the number of hires by ...
    GreensBy Denise Roche
    1 week ago
  • Iraq mission extension case not made
    The Prime Minister has not made the case for extending the Iraq deployment another 18 months nor the expansion of their mission, says Opposition Leader Andrew Little.  “Labour originally opposed the deployment because the Iraqi Army’s track record was poor, ...
    2 weeks ago
  • Denial is a long river
    William Rolleston from Federated Farmers made the absurd claim on RNZ on Saturday that “we actually have very clean rivers”. This statement doesn’t represent the many farmers who know water quality is in big trouble and are working to clean ...
    GreensBy Catherine Delahunty
    2 weeks ago
  • Denial is a long river
    William Rolleston from Federated Farmers made the absurd claim on RNZ on Saturday that “we actually have very clean rivers”. This statement doesn’t represent the many farmers who know water quality is in big trouble and are working to clean ...
    GreensBy Catherine Delahunty
    2 weeks ago
  • Melanoma deaths could be avoided by an early access scheme
      The tragic death of Dunedin’s Graeme Dore from advanced Melanoma underlines the cruelty of this Government in promising a treatment but delaying for months, says Labour’s Health Spokesperson Annette King.  “Graeme was diagnosed with Melanoma last year. He used ...
    2 weeks ago
  • Assessing the Defence White Paper
    The Government’s recently released Defence White Paper has raised questions again about New Zealand’s defence priorities, and in particular the level and nature of public funding on defensive capabilities. The Green Party has a longstanding belief that priority must be ...
    GreensBy Kennedy Graham
    2 weeks ago
  • Kiwis’ confidence drops again: Economy needs a boost
    Westpac’s consumer confidence survey has fallen for the seventh time in nine quarters, with middle income households ‘increasingly worried about where the economy is heading over the next few years’, says Labour’s Finance spokesperson Grant Robertson. “This survey is a ...
    2 weeks ago
  • Relocation grant simply kicks can down the road
    The response by state house tenants and social agencies to the Government’s rushed plan to shift families out of Auckland tells us what we already knew – this is no answer to the chronic housing shortage, Opposition Leader Andrew Little ...
    2 weeks ago
  • Peace hīkoi to Parihaka
    On Friday a Green crew walked with the peace hīkoi from Ōkato to Parihaka. Some of us were from Parliament and some were party members from Taranaki and further afield. It was a cloudy but gentle day and at one ...
    GreensBy Catherine Delahunty
    2 weeks ago
  • Children’s Commissioner right to worry about CYF transition
    The Government must listen to the Children’s Commissioner’s concerns that young people under CYF care could be ‘negatively impacted’ as the new agency’s reforms become reality, says Labour’s Children’s spokesperson Jacinda Ardern. “Dr Russell Wills has used the second annual ...
    2 weeks ago
  • Bill English exaggerates PPL costs to justify veto
    The Finance Minister has used trumped-up costings to justify a financial veto against parents having 26 weeks paid parental leave, says Labour MP Sue Moroney. “Bill English’s assertion on RNZ yesterday that the measure would cost an extra $280 million ...
    2 weeks ago
  • Government must refund overcharged motorists
    Labour is calling on the Government to refund motor registration fees to three-quarters of a million Kiwi motorists whose vehicles were wrongly classified under National’s shambolic ACC motor vehicle risk rating system, Labour’s ACC spokesperson Sue Moroney says.“Minister Kaye’s ridiculous ...
    2 weeks ago
  • 90-day work trials an unfair failure which must change
    A new Treasury report shows the Government’s 90-day trials haven’t helped businesses and are inherently unfair, Labour’s Workplace Relations spokesperson Iain Lees-Galloway says. “The Motu report found that 90-day trial periods had no impact on overall employment and did not ...
    2 weeks ago

Public service advertisements by The Standard

Current CO2 level in the atmosphere