- Date published:
5:30 pm, December 7th, 2017 - 12 comments
Categories: uncategorized - Tags: bad management, council of trade unions, health and safety, richard wagstaff
Safeguard magazine recently wanted to know more about which values properly embed health and safety in the workplace. They put it to us that “the necessary precondition for genuine worker involvement in health and safety is trust”. Sure, I thought, trust is important. But trust doesn’t appear out of thin air! And sometimes, blind trust can be a barrier to a deeper and more honest workplace culture. Below is my full response.
Trust is a necessary precondition for genuine worker involvement in health and safety, but not the only one. Systems, structures and a supportive environment are needed to promote engagement with working people. Everyone needs to make an active effort to learn the skills of genuine dialogue, and refrain from imposing decisions on an unwilling workforce. These skills cannot be assumed as innate.
Management style is both hugely important for the performance of an organisation and also the most critical factor for how employees’ feel about work. Unfortunately, the value of good management is usually underappreciated in New Zealand organisations. Too many Kiwi managers have undeveloped management skills, and adopt a top-down style derived from an old fashioned concept of the master servant relationship.
This approach has been exacerbated over the past three decades by an intensification of measurement-based systems, leading to micro-management and a reduction in employee discretion and autonomy. New trends, like the use of artificial intelligence to monitor employees’ every keystroke look set to further undermine positive working relationships based on real human interaction.
A controlling management style is bad for business because it saps goodwill and buy in from the workforce. It produces negative psychosocial health outcomes like stress and anxiety. Employers have a responsibility to protect the workforce from harm, including occupational disease caused by excessive stress.
An open management style that is responsive to worker feedback and wellbeing encourages early reporting of small problems before they become serious risks. It’s cheaper and safer to intervene early if there is a physical or social risk in an organisation – but the person who notices it needs to know their point of view is welcome and that they will be taken seriously in order for them to speak up.
The CTU has consistently identified our culture of work and the style of management as a real challenge for New Zealand firms to improve their health and safety record. Health and safety is an inseparable part of the wider workplace culture. Working people report to us brief moments where managers ask them for ideas and try to engage on health and safety, before going back to giving orders. Holding a morning toolbox meeting on health and safety is only going to be effective if open engagement is continued through normal operations in the rest of the day.
Participation needs to be authentic to really work. Some paternalistic management styles may appear kind, but rather than encouraging staff to speak up, managers will only end up hearing what they want to hear. Sometimes it’s better to upset the applecart if it gets to the necessary truth. Staff will engage honestly when they know they can support each other, collectively identify issues and present their honest views constructively.
Management can promote trust and engagement by being open to unionisation and developing a respectful relationship with unionised staff. When staff join together in union it’s an opportunity for management to tap into their workforce’s collective experience to improve the organisation. Accepting that working people should be able to discuss, debate and sometimes even push back without a punitive response is fundamental for a high performing workplace. This is something staff can bring to the table effectively when they work in union. We can only achieve genuine participation when employees feel empowered to speak up.
You can view the latest edition of Safeguard magazine online, with some content free to the public and some content paywalled here.
The CTU regularly posts on health and safety news, views and research on our Facebook page.
Excellent post! I’ve always felt that good quality management is all too rare in this country. It would be interesting to know if there’s ever been any serious research on this subject here
Probably not. Really, why would the born-to-rule type that characterises our business class think that there needs to be any research on why they’re born to rule?
They wouldn’t, of course, but it could be an interesting study for a university researcher
Cheers from me too.
Sparked my interest as I am covering for a senior kitchen staff member (I am refusing to use the word chef) after he dropped a knife into his foot through his running shoe.
Which is why we need our businesses to become cooperatives rather than continuing along in the failed master/slave relationship that is NZ businesses present paradigm.
Co-operatives are a much healthier business model and tend to naturally achieve a lot of the things you need to invest in several layers of management for in other businesses. There are some vulnerabilities to having to sell change to the entire organization rather than being able to mandate it top-down, but I think overall it’s a good price to pay.
Would love to see more new businesses set up as co-ops.
This is how H&S should be applied but sadly isn’t to a larger degree in En Zed. I was brave, (stoopit), enough to challenge and have had a nightmare 24 months. I expect eventually either the company will off me or I’ll tag out, which is what they hope for. I belong to one of the biggest unions in En Zed and the representative ( I use that term loosely) Judas sheeped me. No time for them now.
If only the reality matched the fantasy!
I have had several similar encounters with employers (both charitable trusts with hidden agendas and very nasty management!). It’s not fun, is it!
And yes, the union (another large one also) showed itself to be lazy, and on one occasion border-line corrupt!
Unions are to be management consultancy firms now?
My recent experience indicates if there is workplace bullying, few will touch it. There are some well meaning crusaders but the law is against the victimised. Even though Labour has indicated returning union rights of access etc, recent negotiations show an erosion of conditions.
The participation culture is a bridge too far for US capitalists – which is why the Asian manufacturers can beat them at automotive stuff in their own country. NZ is moving more in the direction of the US than Asia – too hidebound to learn from their mistakes.