‘Front-line’ needs ‘back-office’

Written By: - Date published: 8:50 am, March 19th, 2010 - 9 comments
Categories: public services - Tags: , , , ,

With the Government wildly slashing its way through the support pillars of the public service, Geoff Robertson on Morning Report interviewed the PPTA’s Kate Gainsford and the Nurses’ Geoff Annals . Their message was clear: they are ‘front-line’ workers but they were opposing cuts to ‘back-office’ staff even though those cuts were supposedly going to fund more ‘front-line’ staff. As Annals put it:

“We get worried when we hear the idea that if a job has low visibility or is a so-called ‘back office’ job then it’s not important and it can be cut. That sound more like a rationale for mindless cost-cutting and the impact may matter a great deal.

Take for instance flying. I’ve flown very often but I’ve never seen many staff essential to the safety of my flights. I’ve never seen an air traffic controller for example. Does that mean that air traffic controllers should be dispensed with? The logic of removing ‘back-office’ bureaucracy would say ‘yes, let’s free up pilots from restrictive air traffic control procedures and let them be flexible and innovative in their approach’ but I have no doubt that if the people deciding such a plan actually talked to those flying the planes, the aircrew, they would decide against the cuts.

What nurses are concerned about is that no-one is actually talking to the front-line nurses, the aircrew of the health system, to make sure the cuts really will improve quality, safety, and administrative efficiency.”

National has promised to build us a grand facade for the public service by using material from the supports at the back. What the front-line workers are telling us is that the more the Nats take from the back, the greater the danger that everything comes crashing down. We saw the results of this last time the Nats were in power when the Ministry of Justice could barely organise the election in 1999.

And the truth is that National is cutting the ‘front-line’ too. There have been redundancies in PHOs, in Customs, among social workers, and call centre staff. National is under-cutting the public service’s ability to deliver to the public, even as a poll shows that the public wants better public services.

Every job cut reduces the capability of the public service to deliver for the people of New Zealand. That is the outcome, the intended outcome, of National’s policy. It’s the same old formula, short-term mindless cuts that set us up for trouble in the future.

9 comments on “‘Front-line’ needs ‘back-office’ ”

  1. Anne 1

    “What nurses are concerned about is that no-one is actually talking to the front-line nurses, the aircrew of the health system, to make sure the cuts really will improve quality, safety, and administrative efficiency.’

    In the late 1980s and 1990s the government service in which I was employed for many years made huge cuts to front line staff without any consultation with us. Less than two years after the last round of redundancies, we were being contacted one by one and asked if we would consider returning in some capacity or another. They had tossed out their experienced staff and ended up ‘all at sea’.

  2. MollyByGolly 2

    There’s two types of backroom staff – those that aid frontline staff and help them do their jobs better, and those that make it harder for frontline staff to do their jobs.

    I work “on the frontline”. Backroom staff that help me deal with public enquiries, photocopying, sorting out IT problems, etc. They are generally helpful in manner and work collegially to improve what we do and how we do it. Any suggested changes are practical and make a real difference. Cut them, and I have less time for my frontline activities.

    The backroom staff that make my job more difficult all work in “management” – they demand reports and data, which take time to compile, and every year change everything about how I do my job and report on my job. I’d be happy for some of them to go. But since it is management that decides where the cuts will be made, I doubt management will voluntarily step back. They don’t trust the frontline staff to do their jobs properly and view their control as vital to the viability of the organisation. So if anyone goes, it will be the helpful, useful, productive backroom staff.

  3. MollyByGolly 3

    Reminds me of the Dilbert cartoon a few days back:

    Programmer: We need more staff on the project

    Dogbert, the generic manager: Figure it out. Work harder not smarter. Make a plan. Move some things around. Adjust priorities. Just get it done. Give me a status report.

    Programmer: That did nothing but make me hate you.

    Dogbert: I can replace you with someone who will pretend to be inspired.

  4. Anne 4

    “The backroom staff that make my job more difficult all work in “management’ they demand reports and data, which take time to compile, and every year change everything about how I do my job and report on my job. I’d be happy for some of them to go. But since it is management that decides where the cuts will be made, I doubt management will voluntarily step back.”

    Does that strike a chord with me MollyByGolly 🙂

    The irony is… the management (by and large) would never cope with the front-line work anyway.

  5. Ianmac 5

    At our hospital nursing staff are now delivering the meals. Used to be done by Nurse Aids so I suppose those Nurse Aids were just back-room beauracrats and Nurses should feel good to be able to hand out meals right on the frontline, instead of doing dumb nursing stuff.

  6. MollyByGolly 6

    A lot of people in my management used to be frontline staff.

    I think things would improve if they were required to actually implement the stuff they ask us to implement – you know, do a 3 month stint on the frontline every 2 years or so.

  7. tc 7

    I’d be comfortable (relaxed even) if management were slashed as they pretty much create work to justify their existence but how likely is that with this mob as they’ll just demand the headcount reduced and to quote Tolley on RNZ…” That’s the administrators call, I’m the minister…”

    My rule of thumb is everyone separately gets asked what they do and based on answer you know who the ones who need to go will say things like ” assurance to process excellence” or ” strategy alignment” or ” enablement of the outcomes” these are the dead weights dragging it down as they don’t actually create/fix/manage anything just stand in it’s way adding zero.

  8. prism 8

    Sounds like a movie lot – great facades with raw timber at the back with an angled beam propping up each side and taking the weight. May those beams be good, stout and strong.

  9. hurhur 9

    You guys are prime examples of why public service administrators are being cut, idiocy.

Recent Comments

Recent Posts

  • Joint statement on the New Zealand – Cook Islands Joint Ministerial Forum – 2024
    1.  New Zealand Deputy Prime Minister and Minister of Foreign Affairs Rt Hon Winston Peters; Minister of Health and Minister for Pacific Peoples Hon Dr Shane Reti; and Minister for Climate Change Hon Simon Watts hosted Cook Islands Minister of Foreign Affairs and Immigration Hon Tingika Elikana and Minister of Health Hon Vainetutai Rose Toki-Brown on 24 May ...
    BeehiveBy beehive.govt.nz
    10 hours ago
  • Middle East, Africa deployments extended
    The Government has approved two-year extensions for four New Zealand Defence Force deployments to the Middle East and Africa, Defence Minister Judith Collins and Foreign Minister Winston Peters announced today. “These deployments are long-standing New Zealand commitments, which reflect our ongoing interest in promoting peace and stability, and making active ...
    BeehiveBy beehive.govt.nz
    1 day ago
  • Climate Change Commission Chair to retire
    The Climate Change Commission Chair, Dr Rod Carr, has confirmed his plans to retire at the end of his term later this year, Climate Change Minister Simon Watts says. “Prior to the election, Dr Carr advised me he would be retiring when his term concluded. Dr Rod Carr has led ...
    BeehiveBy beehive.govt.nz
    1 day ago
  • Inaugural Board of Integrity Sport & Recreation Commission announced
    Nine highly respected experts have been appointed to the inaugural board of the new Integrity Sport and Recreation Commission, Sport & Recreation Minister Chris Bishop says. “The Integrity Sport and Recreation Commission is a new independent Crown entity which was established under the Integrity Sport and Recreation Act last year, ...
    BeehiveBy beehive.govt.nz
    1 day ago
  • A balanced Foreign Affairs budget
    Foreign Minister Winston Peters confirmed today that Vote Foreign Affairs in Budget 2024 will balance two crucial priorities of the Coalition Government.    While Budget 2024 reflects the constrained fiscal environment, the Government also recognises the critical role MFAT plays in keeping New Zealanders safe and prosperous.    “Consistent with ...
    BeehiveBy beehive.govt.nz
    1 day ago
  • New social housing places to support families into homes
    New social housing funding in Budget 2024 will ensure the Government can continue supporting more families into warm, dry homes from July 2025, Housing Ministers Chris Bishop and Tama Potaka say. “Earlier this week I was proud to announce that Budget 2024 allocates $140 million to fund 1,500 new social ...
    BeehiveBy beehive.govt.nz
    1 day ago
  • New Zealand’s minerals future
    Introduction Today, we are sharing a red-letter occasion. A Blackball event on hallowed ground. Today  we underscore the importance of our mineral estate. A reminder that our natural resource sector has much to offer.  Such a contribution will not come to pass without investment.  However, more than money is needed. ...
    BeehiveBy beehive.govt.nz
    2 days ago
  • Government sets out vision for minerals future
    Increasing national and regional prosperity, providing the minerals needed for new technology and the clean energy transition, and doubling the value of minerals exports are the bold aims of the Government’s vision for the minerals sector. Resources Minister Shane Jones today launched a draft strategy for the minerals sector in ...
    BeehiveBy beehive.govt.nz
    2 days ago
  • Government progresses Māori wards legislation
    The coalition Government’s legislation to restore the rights of communities to determine whether to introduce Māori wards has passed its first reading in Parliament, Local Government Minister Simeon Brown says. “Divisive changes introduced by the previous government denied local communities the ability to determine whether to establish Māori wards.” The ...
    BeehiveBy beehive.govt.nz
    2 days ago
  • First RMA amendment Bill introduced to Parliament
    The coalition Government has today introduced legislation to slash the tangle of red and green tape throttling some of New Zealand’s key sectors, including farming, mining and other primary industries. RMA Reform Minister Chris Bishop says the Government is committed to  unlocking development and investment while ensuring the environment is ...
    BeehiveBy beehive.govt.nz
    2 days ago
  • Government welcomes EPA decision
    The decision by Environmental Protection Authority (EPA) to approve the continued use of hydrogen cyanamide, known as Hi-Cane, has been welcomed by Environment Minister Penny Simmonds and Agriculture Minister Todd McClay.  “The EPA decision introduces appropriate environmental safeguards which will allow kiwifruit and other growers to use Hi-Cane responsibly,” Ms ...
    BeehiveBy beehive.govt.nz
    2 days ago
  • Speech to Employers and Manufacturers Association: Relief for today, hope for tomorrow
    Kia ora, Ngā mihi nui ki a koutou kātoa Tāmaki Herenga Waka, Tāmaki Herenga tangata Ngā mihi ki ngā mana whenua o tēnei rohe Ngāti Whātua ō Ōrākei me nga iwi kātoa kua tae mai. Mauriora. Greetings everyone. Thank you to the EMA for hosting this event. Let me acknowledge ...
    BeehiveBy beehive.govt.nz
    2 days ago
  • Government invests in 1,500 more social homes
    The coalition Government is investing in social housing for New Zealanders who are most in need of a warm dry home, Housing Minister Chris Bishop says. Budget 2024 will allocate $140 million in new funding for 1,500 new social housing places to be provided by Community Housing Providers (CHPs), not ...
    BeehiveBy beehive.govt.nz
    3 days ago
  • $24 million boost for Gumboot Friday
    Thousands more young New Zealanders will have better access to mental health services as the Government delivers on its commitment to fund the Gumboot Friday initiative, says Deputy Prime Minister Winston Peters and Mental Health Minister Matt Doocey.  “Budget 2024 will provide $24 million over four years to contract the ...
    BeehiveBy beehive.govt.nz
    3 days ago
  • Residential Tenancies Amendment Bill passes first reading
    The Coalition Government’s Residential Tenancies Amendment Bill, which will improve tenancy laws and help increase the supply of rental properties, has passed its first reading in Parliament says Housing Minister Chris Bishop. “The Bill proposes much-needed changes to the Residential Tenancies Act 1986 that will remove barriers to increasing private ...
    BeehiveBy beehive.govt.nz
    4 days ago
  • Montecassino Commemorative Address, Cassino War Cemetery
    Standing here in Cassino War Cemetery, among the graves looking up at the beautiful Abbey of Montecassino, it is hard to imagine the utter devastation left behind by the battles which ended here in May 1944. Hundreds of thousands of shells and bombs of every description left nothing but piled ...
    BeehiveBy beehive.govt.nz
    4 days ago
  • First Reading – Repeal of Section 7AA of the Oranga Tamariki Act 1989
    I present a legislative statement on the Oranga Tamariki (Repeal of Section 7AA) Amendment Bill Mr. Speaker, I move that the Oranga Tamariki (Repeal of Section 7AA) Amendment Bill be now read a first time. I nominate the Social Services and Community Committee to consider the Bill. Thank you, Mr. ...
    BeehiveBy beehive.govt.nz
    4 days ago
  • First reading of 7AA’s repeal: progress for children
    The Bill to repeal Section 7AA of the Oranga Tamariki Act has had its first reading in Parliament today. The Bill reaffirms the Coalition Government’s commitment to the care and safety of children in care, says Minister for Children Karen Chhour.  “When I became the Minister for Children, I made ...
    BeehiveBy beehive.govt.nz
    4 days ago
  • China Business Summit 2024
    Kia ora koutou, good morning, and zao shang hao. Thank you Fran for the opportunity to speak at the 2024 China Business Summit – it’s great to be here today. I’d also like to acknowledge: Simon Bridges - CEO of the Auckland Chamber of Commerce. His Excellency Ambassador - Wang ...
    BeehiveBy beehive.govt.nz
    4 days ago
  • Assisted depatures from New Caledonia
    Foreign Minister Winston Peters has confirmed a New Zealand Government plane will head to New Caledonia in the next hour in the first in a series of proposed flights to begin bringing New Zealanders home.    “New Zealanders in New Caledonia have faced a challenging few days - and bringing ...
    BeehiveBy beehive.govt.nz
    4 days ago
  • Assisted departures from New Caledonia
    Foreign Minister Winston Peters has confirmed a New Zealand Government plane will head to New Caledonia in the next hour in the first in a series of proposed flights to begin bringing New Zealanders home.  “New Zealanders in New Caledonia have faced a challenging few days - and bringing them ...
    BeehiveBy beehive.govt.nz
    4 days ago
  • Government to rollout roadside drug testing
    The Coalition Government will introduce legislation this year that will enable roadside drug testing as part of our commitment to improve road safety and restore law and order, Transport Minister Simeon Brown says.  “Alcohol and drugs are the number one contributing factor in fatal road crashes in New Zealand. In ...
    BeehiveBy beehive.govt.nz
    5 days ago
  • Minister responds to review of Kāinga Ora
    The Government has announced a series of immediate actions in response to the independent review of Kāinga Ora – Homes and Communities, Housing Minister Chris Bishop says. “Kāinga Ora is a large and important Crown entity, with assets of $45 billion and over $2.5 billion of expenditure each year. It ...
    BeehiveBy beehive.govt.nz
    5 days ago
  • Pseudoephedrine back on shelves
    Associate Health Minister David Seymour is pleased that Pseudoephedrine can now be purchased by the general public to protect them from winter illness, after the coalition government worked swiftly to change the law and oversaw a fast approval process by Medsafe. “Pharmacies are now putting the medicines back on their ...
    BeehiveBy beehive.govt.nz
    5 days ago
  • New Zealand-China Business Summit
    Tēnā koutou katoa. Da jia hao.  Good morning everyone.   Prime Minister Luxon, your excellency, a great friend of New Zealand and my friend Ambassador Wang, Mayor of what he tells me is the best city in New Zealand, Wayne Brown, the highly respected Fran O’Sullivan, Champion of the Auckland business ...
    BeehiveBy beehive.govt.nz
    6 days ago
  • New measures to protect powerlines from trees
    Energy Minister Simeon Brown has announced that the Government will make it easier for lines firms to take action to remove vegetation from obstructing local powerlines. The change will ensure greater security of electricity supply in local communities, particularly during severe weather events.  “Trees or parts of trees falling on ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • Wairarapa Moana ki Pouakani win top Māori dairy farming award
    Wairarapa Moana ki Pouakani were the top winners at this year’s Ahuwhenua Trophy awards recognising the best in Māori dairy farming. Māori Development Minister Tama Potaka announced the winners and congratulated runners-up, Whakatōhea Māori Trust Board, at an awards celebration also attended by Prime Minister Christopher Luxon and Finance Minister ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • DJ Fred Again – Assurance report received
    "On the 27th of March, I sought assurances from the Chief Executive, Department of Internal Affairs, that the Department’s correct processes and policies had been followed in regards to a passport application which received media attention,” says Minister of Internal Affairs Brooke van Velden.  “I raised my concerns after being ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • District Court Judges appointed
    Attorney-General Judith Collins has announced the appointment of three new District Court Judges, to replace Judges who have recently retired. Peter James Davey of Auckland has been appointed a District Court Judge with a jury jurisdiction to be based at Whangarei. Mr Davey initially started work as a law clerk/solicitor with ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • Unions should put learning ahead of ideology
    Associate Education Minister David Seymour is calling on the Post Primary Teachers’ Association (PPTA) to put ideology to the side and focus on students’ learning, in reaction to the union holding paid teacher meetings across New Zealand about charter schools.     “The PPTA is disrupting schools up and down the ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • Craig Stobo appointed as chair of FMA
    Commerce and Consumer Affairs Minister Andrew Bayly today announced the appointment of Craig Stobo as the new chair of the Financial Markets Authority (FMA). Mr Stobo takes over from Mark Todd, whose term expired at the end of April. Mr Stobo’s appointment is for a five-year term. “The FMA plays ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • Budget 2024 invests in lifeguards and coastguard
    Surf Life Saving New Zealand and Coastguard New Zealand will continue to be able to keep people safe in, on, and around the water following a funding boost of $63.644 million over four years, Transport Minister Simeon Brown and Associate Transport Minister Matt Doocey say. “Heading to the beach for ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • New Zealand and Tuvalu reaffirm close relationship
    New Zealand and Tuvalu have reaffirmed their close relationship, Foreign Affairs Minister Winston Peters says.  “New Zealand is committed to working with Tuvalu on a shared vision of resilience, prosperity and security, in close concert with Australia,” says Mr Peters, who last visited Tuvalu in 2019.  “It is my pleasure ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • New Zealand calls for calm, constructive dialogue in New Caledonia
    New Zealand is gravely concerned about the situation in New Caledonia, Foreign Minister Winston Peters says.  “The escalating situation and violent protests in Nouméa are of serious concern across the Pacific Islands region,” Mr Peters says.  “The immediate priority must be for all sides to take steps to de-escalate the ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • New Zealand welcomes Samoa Head of State
    Prime Minister Christopher Luxon met today with Samoa’s O le Ao o le Malo, Afioga Tuimalealiifano Vaaletoa Sualauvi II, who is making a State Visit to New Zealand. “His Highness and I reflected on our two countries’ extensive community links, with Samoan–New Zealanders contributing to all areas of our national ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • Island Direct eligible for SuperGold Card funding
    Transport Minister Simeon Brown has announced that he has approved Waiheke Island ferry operator Island Direct to be eligible for SuperGold Card funding, paving the way for a commercial agreement to bring the operator into the scheme. “Island Direct started operating in November 2023, offering an additional option for people ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • Further sanctions against Russia
    Foreign Minister Winston Peters today announced further sanctions on 28 individuals and 14 entities providing military and strategic support for Russia’s invasion of Ukraine.  “Russia is directly supported by its military-industrial complex in its illegal aggression against Ukraine, attacking its sovereignty and territorial integrity. New Zealand condemns all entities and ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • One year on from Loafers Lodge
    A year on from the tragedy at Loafers Lodge, the Government is working hard to improve building fire safety, Building and Construction Minister Chris Penk says. “I want to share my sincere condolences with the families and friends of the victims on the anniversary of the tragic fire at Loafers ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • Pre-Budget speech to Auckland Business Chamber
    Ka nui te mihi kia koutou. Kia ora and good afternoon, everyone. Thank you so much for having me here in the lead up to my Government’s first Budget. Before I get started can I acknowledge: Simon Bridges – Auckland Business Chamber CEO. Steve Jurkovich – Kiwibank CEO. Kids born ...
    BeehiveBy beehive.govt.nz
    1 week ago
  • New Zealand and Vanuatu to deepen collaboration
    New Zealand and Vanuatu will enhance collaboration on issues of mutual interest, Foreign Minister Winston Peters says.    “It is important to return to Port Vila this week with a broad, high-level political delegation which demonstrates our deep commitment to New Zealand’s relationship with Vanuatu,” Mr Peters says.    “This ...
    BeehiveBy beehive.govt.nz
    1 week ago

Page generated in The Standard by Wordpress at 2024-05-25T07:52:46+00:00